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A summary of findings

This document summarises the findings of a research study carried out for Becta which examined the experiences across schools, further education colleges, adult learning providers and local authorities of using managed services for Information, Communications and Technology (ICT) provision.

The study used survey techniques to identify a range of establishments making use of managed services, and then identified representative candidates for structured interviews. In all, some 29 establishments provided detailed accounts of their experiences, from which the study was able to identify the issues that they encountered, features of good practice and a wide range of benefits that have resulted from outsourcing ICT provision. This is a summary of the findings, illustrated by a wide range of examples from schools and the FE and skills sector.

Publication Date: 2009

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You can download the full pdf HERE.

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